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Contractors, Subcontractors & Vendors
BEFORE YOU CAN GET PAID WE MUST HAVE THE FOLLOWING INFORMATION:

Workers Compensation, General Liability and W-9 
Email everything to: ap@tw9llc.com

We also will need a signed vendor packet (everything in the packet can be found here on this page just scroll) Ready to join our team just request a vendor packet to be sent to you. It will be sent via Docusign

Welcome

Thank you for considering joining our team at TW9. We are happy to have you on board and hope to work well together. If you have any questions or concerns, please don’t hesitate to contact your project manager or us at the office. It’s essential these issues get resolved promptly so that they don’t become a bigger problem in the future.

– Jonathan Luciano
CEO

Insurance Requirements

Please have your insurance company send your Certificate Of Insurance, WC & GL insurance (Workers Compensation, General Liability Insurance) to: ap@tw9llc.com (accounts payable) This needs to come directly from your insurance provider NOT you.

Certificate Holder must be shown as:
TW9, LLC
2320 Old Pageland Marshville Rd.
Marshville NC 28103
Email everything to: ap@tw9llc.com

W-9

Please send your W-9 to: ap@tw9llc.com (accounts payable) This needs to be sent at the same time you send your insurance information, so we can successfully set up your company, ensuring there will be no delay in processing your invoices for payment.

Need a W-9 download here W-9 (blank)

Invoice Approval

  1. All invoices must be approved by the project manager before being processed for payment. 
  2. Upon inspection if any defective work is not remedied before the pay date, payment will be held until completed and paid the following pay cycle. 
  3. Don’t submit your invoice before work is complete or it will be rejected and need to be re-submitted when completed. 
  4. All invoices must be submitted within 15 working days from completion of the work or they will be rejected.

Invoice Requirements

  1. Your invoice MUST include a JOB #0000 you receive from us.
    If your invoice is missing a job number it will not be processed.
  2. Your invoice Must include an invoice number #1234 from you
  3. Your invoice MUST include your Name/Company Name
  4. Your invoice MUST include your company/home address
  5. Your invoice MUST be emailed to ap@tw9llc.com in pdf format please.
    *NO text amounts totals or text pictures will be accepted as an invoice BUT you may email a picture of your invoice if you can’t submit in pdf format but pdf is preferred.
  6. What NO invoice software/book. Buy a cheap invoice book from Office Max
  7. Invoice MUST be submitted within 15 days of completion of work or they WILL NOT BE PAID
  8. Invoice submittal date will always be based on your email date we received your invoice not the date on your invoice
  9. Invoice clock starts on Tuesday. Invoices submitted on or before Tuesday – the due date “clock starts” BUT if submitted after Tuesday the due date “clock starts” the following Tuesday
  10. Again if your invoice doesn’t include an Invoice Number and Job# IT WILL NOT BE ABLE TO BE SUBMITTED TO BE PAID!!!  
  11. Estimates/Quotes – When submitting an estimate please include the Job # on your estimate this helps us confirm your invoice is correct, without this information it could delay payment. Also please include the Job # in the subject field of your email to us so we can find it, some emails have been lost…  We get around 100 or more emails a day thx.
  12. All invoices must be submitted within 15 working days from completion of the work or they will be rejected.

Agreed Pricing/Contract

You must have a written contract or approved submitted estimate by you/your company must be in place before starting any project or phase. A contract ensures that both parties agree on the project goals and expectations and ensures that payment for services rendered is smooth. Without a contract or approved estimate, you shouldn’t start any project because you will not receive payment.

ACCEPTABLE FORMS FOR AGREED PRICING

  1. Signed contract provided by TW9, LLC and signed by you via Docusign – All prepared by TW9 and sent to you via Docusign – account not required on your part to sign only an email address and contract can be signed on desktop or your mobile device.
  2. You/your company submit an estimate with job number & estimate number via email outlining what you will do with cost included and a reply of acceptance from TW9, LLC authorized agent. 
  3. TW9 authorized agent emails you (NO TEXT) a scope of work and pricing with you replying via email of your acceptance. 
  4. Most things under $750.00 can be accepted via text message with the verbiage reply I accept, I agree from the receiving party. Thumbs up or ok will not be accepted as a verbal or written agreement. If using text message to confirm agreed price please don’t delete the message until you are paid in full.
  5. Old school hand written, hand delivered sign contract.

Labor & Materials

TW9, LLC will provide the necessary materials for the tasks, however, the majority if not all contracts will be based on your labor and material quote. 

There are several procedures in place for this process.

  1. You can submit a quote that includes labor and materials, and TW9 will purchase the materials on your behalf or under your guidance, and then deduct the material cost from the bill, quote, or invoice. 
  2. Alternatively, you can submit a quote where you prefer to provide all materials, and TW9 agrees.
  3. You can also submit a quote with labor and materials that have exceptions such as customer provided items, undefined material selections, among others, and TW9 accepts. 
  4. Finally, you can submit a quote with labor and materials that you can provide based on licensing and supply requirements. 

DRAWS

  • Additionally, labor and material draws will be determined on a project by project basis, whereby you can submit a quote with a draw schedule indicating the amount required per phase/milestone.

When You Get Paid

Every 30 days.
By default all vendors are set up on a 30 day pay schedule.
  *That is a direct deposit will be made after 30 calendar days on the following Tuesday from the date we received your invoice based on email date not invoice date

Quick Pay Options

  1. Get paid on the following Tuesday after an emailed invoice date at a cost of 20% of invoice. (approximately 7-10 days) 
  2. Get paid on the second following Tuesday after emailed invoice date at a cost of 10% of invoice (approximately 14-20 days)
  3. If you choose either of these quick pay options, please inform us at time of setting your company up in our system.
  4. If you need a one time quick pay for a single invoice this can also be possible providing you give us enough notice but not guaranteed.

How To Get Paid

We pay by direct deposit only,

  1. We will need to set your company up with our payroll service (ADP)
  2. Then ADP will email you a link to complete/verify your company information, at that time you can set up your direct deposit.
  3. After your profile is set up and confirmed you will be able to login and see all of the payments/deposits we have made to you at any time.
  4. The only thing we will need to set up your direct deposit is

The only thing we will need to set up your direct deposit is

  1. your bank account number
  2. Your routing number
  3. an email address
  4. or, send us a picture of your check and we can get the info we need

Please click this link
TW9 PDF – ACH-Direct Deposit
fill out and return with your other required information to ap@tw9llc.com
Or request and we will email you a form.

How to View Your Pay Stubs

  1. You must be register with ADP before you can view you pay stubs. When we set up your company with us, ADP will send you a link to set up your username and password.
  2. After you have set up your username and password you will login at http://my.adp.com
  3. After you login click onto the dollar bill (left of screen) in the menu options *See screen shot
  4. Click onto the Pay date you want to view (i.e. caption says Choose a recent pay statement)
  5. Click download pay statement (i.e. caption says Save the pay statement as a PDF)
  6. View your pay stub details under Important Notes (see Invoices Paid & Amount Paid) INV#1234 $0.00
  7. You can view any of your pay stubs at anytime

Code of Conduct

The Vendor/Subcontractor must ensure that its employees and agents conduct themselves professionally and ethically in all interactions with Manager, Owner, and their respective agents, employees, and contractors.

Time is of the Essence

TW9, LLC expects all projects to be completed quickly and efficiently. It’s important that tasks are completed without unnecessary delays or excuses. If a project is not receiving the attention it requires, we may choose to assign it to someone else and pay them instead of you. Please note, if a project takes longer than initially estimated, emergency rates may apply and may result in additional costs. In the event that costs exceed the original estimate, we may require payment of the difference from work already completed upon invoicing. Our goal is to maintain a professional and timely workflow to ensure the best outcomes for our clients.

Back Charges

We hate and prefer not to ever have to consider a back charge. If the time comes and we have to go down this road, these are the steps we take before any back charges are considered.  

  1. You are notified of the concern(s) via email or text
  2. You have 7 calendar days to resolve the concern(s). Special circumstances will be considered i.e. special order product/holiday or property owners schedule. Personal issues will not be considered. 
  3. If not resolved within 7 calendar days (via completion with customer or TW9, LLC authorized agents/project manager approval in writing) or arrangements been made & approved to satisfy all involved (documentation required via email with reply or text with reply accepting the terms) within 7 calendar days TW9, LLC reserves the right to rectify any and all issues at subcontractors/vendors expense by any means necessary. The direct cost to you may not be able to be determined or projected in advance. Therefore a finale cost/bill will be submitted to you/your company upon any and all issues have been resolved. 
  4. You also have the right to give us immediate permission to resolve any and all issues at your expense. And we will bill you at completion.
  5. ATTEMPTS: You agree that you/your company will be allowed up to 2 inspections to resolve any and all issues. If at that time the customer or TW9, LLC determines that it is no longer feasible that you or your company can satisfy the complaint, TW9, LLC has the right & obligation to rectify any and all issues at subcontractors/vendors expense by any means necessary.
  6. REPAYMENT: If TW9, LLC or customer has incurred any expense to rectify any and all issues that you/your company was unable to resolve, TW9, LLC will require repayment of expense incurred.
  7. Repayment Options:
  1. You/Your Company pay us direct via check or credit card
  2. TW9, LLC deducts from any future checks owed to you in full or
  3. Partial deductions from your future checks owed to you by TW9 
  4. If TW9, LLC is unpaid or accepted agreement made and unfortunate legal steps are required you/your company agree to pay any and all attorney fees and expenses incurred to recover monies owed with all allowable fees, fines and/or interest allowed by NC law.

Dispute Resolution

In the event any controversy or dispute arises between you/your company and TW9, LLC relating to this Agreement, or breach thereof, then either party may seek redress of its grievances at law or in equity in, and only in, a court in the jurisdiction where the Work is being performed except that, at the sole option of TW9, LLC, any such dispute shall be resolved by binding arbitration filed with the American Arbitration Association in the state where the Work is being performed and decided in accordance with the applicable rules of the American Arbitration Association. Upon mutual written agreement, the parties may agree to pursue an alternative means of dispute resolution, including mediation. You/your company agrees to continue to perform its work despite the existence of any dispute or controversy. The existence of a dispute or controversy shall not be grounds for any nonperformance by you/your company or limit the right of TW9, LLC to proceed to remedy any default by you/your company. This Section shall survive the termination of this Agreement.

Warranty

All work performed comes with a minimum one-year warranty after the customer satisfaction form is signed. However, please note that this warranty excludes damage caused by normal wear and tear, improper maintenance, and/or abuse. If a warranty claim is requested, you/your company is expected to resolve and correct any warranty issues within ninety (90) days of receiving written notification from TW9, LLC. Failure to do so will result in reimbursement to TW9, LLC of the dollar value cost for any unresolved warranty issues beyond the ninety-day period.